Business solutions

Business development training



  • Networking


  • Sales


  • Negotiation


  • Key account development


  • Client management


  • Internal consultancy

  • Managing client 



The Milburn O’Brien business development programme is aimed at helping professional service firms to gain and retain clients in today’s increasingly competitive and evolving environment.


Today each member of the firm, be it partner, professional adviser, receptionist or support staff has a part to play in positively differentiating the firm from its competitors. Proactive business development can provide real competitive advantage.


The purpose of the Milburn O’Brien business development programme is to enable firms to:


  • win new clients

  • proactively manage existing client relationships in order to attract additional business

  • organise existing resources to maximise the opportunities to gain more business


Individuals who are successful at business development:


  • “Think client” – they understand how clients make decisions and know what they need to do to influence the decision

  • understand and know how to use the skills required to win work

  • recognise success comes from a sustained and systematic effort 


We adopt a highly practical approach, which combines training events with coaching & integration workshops to ensure that the knowledge and skills learnt can be successfully applied to the firm's strategy.


This approach will enable professional advisers to:


  • Understand their role in BD and how to manage the process – organisational and personal

  • Learn and develop the skills required to build and manage effective client relationships and turn these into results

  • Understand how clients make decisions to buy professional services and learn how to influence them

  • Develop personal action plans for keeping up a sustained effort of regular contact with those people that can give them work.

  • Increase their confidence in business development skills